Return & Refund Policy

• Return:-

1. You can initiate a return request within 15 days of delivery/as per the product description details. 
2. There are certain items which are not returnable:
   
   

• Refund:-

1. Post the return your refund will be initiated within 48 hours after the product has been picked up and passed through quality inspection.
2. For Prepaid orders refund can either be processed in the wallet instantaneously or will be processed to the same account from which the payment made within 7 – 10 working days. 
3. For cash on delivery orders refund can either be processed in the wallet instantaneously or will be processed through NEFT to the bank account given by you within 3-5 working days

• How do I return my product?

1. You can return an order by filling return order form on the  Help page.
2. We accept returns within 15 days from the date of delivery of the order for most of the products, please refer to the Product Description Page for more details.
3. Please ensure while returning, the product and the packaging are in the same condition as it was delivered.
4. We do not accept returns for innerwear, cosmetic products due to hygiene concerns & few other products like wearables, notebooks etc are also non-returnable.
5. We will arrange a pick-up within 2-3 days of your request.
6. There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.

• Self-ship Policy

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner.

Please ensure to place a sheet of paper with the details of Order ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that a scanned copy of the courier bill/receipt is shared with us within 48 hrs of shipping the product.

The courier bill/receipt should satisfy the following conditions for successful processing:

1. It should capture the weight of the return package. 
2. Residential/office address, destination address, shipment date, amount, and other details should be mentioned.
3. The information on the receipt should NOT be edited/over-written. 
4. The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
5. This is subject to your returns being inspected and successfully processed upon receipt at our end.

• How will I get my refund?

1. Once the order has been picked up, the refund will be initiated to your selected mode within 48 hrs from the date your order is picked, subject to your returns passing the quality check. 
2. Refund will reflect as per below-mentioned timelines, post initiation:
3. Wallet refund will get credited within a day.
4. NEFT refund will take 3 to 5 working days.
5. Payment Gateway refund process takes 5 to 7 working days excluding Saturdays/Sundays and Bank Holidays.

• Which products are not eligible for return?

1. Products sold in Flash sale. 
2. Products where there might be hygiene concerns: -Boxers, Nightwear Shorts, Premium Mask, Everyday Mask, Surgical Mask, Hand Sanitizer, Personal Protection Kit, Gloves, Thermometer, N 95 Mask, N 90 Mask, Face Shield, cosmetic products, candles, any packed sealed product, perfumes & Notebooks.

                 Please, refer to the Product Description page to see if a product is eligible for return or not.

If you have any questions, comments or requests regarding our Terms of Service or the website please contact us at support@acutastore.in